Early last week I wrote a letter to TEP, complaining about how horrible and confusing it was to pay my bill with their implementation of MyCheckFree. I got a response from the webmaster and we had a friendly train of correspondence that ended with me happily getting switched over to their “new” e-bill feature. This [...]
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Obviously, there are tons of customer service stories out there. And I’m not the only blogger blogging about them on a regular basis. So now, every Thursday, you can find my personal roundup of four rants and raves from around the blogosphere. Here are this week’s four!
An Open Letter to American Express (from Cracked.com) – [...]
I’d like to welcome Customer Service FTW’s first guest blogger: Paul-Gabriel Wiener. Paul is a long-time friend, as well as an amateur writer. When he let me know about his recent adventure at the happiest place online*, I insisted that he share his story here. It’s our hope that Disney will choose to fix this [...]
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There are many ways to earn my business and my loyalty. Here are 5 ways to make sure I won’t buy what you’re selling. And I’ll probably tell my friends not to buy from you either.
1. Ignore me when I come into the store. Better yet, ignore me when I come up to the register [...]
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Every time I walk into a Checker Auto Parts, I expect great customer service. And I always get it. The service and friendly smiles I get at Checker are great, but what I really love is that the “above and beyond” kind of service seems to be their standard. Here are just few examples of [...]
Continue reading about Why I’m a Checker Auto Parts fan for life
So when I posted my Open letter to TEP on Monday, I of course sent a link to the webmaster over at TEP (Tucson Electric Power). It’s only fair to give them a chance to respond! Now, you (and TEP) might ask why I didn’t just call customer service. Well… I did try. They just [...]
Continue reading about TEP’s friendly and helpful response to my open letter
If you’ve lived in Tucson any time in the past few years, you understand exactly what I mean. Well, maybe you do, unless you’re the fine folks in charge of TEP e-bill. If they knew it sucked so badly, they’d fix it, right?
Before I get too far into this, let me give the rest of [...]
Continue reading about Open letter to TEP: You need to fix your e-bill feature!
