Comments on: Disney thinks my last name is a naughty word! http://www.customerserviceftw.com/2009/10/28/disney-thinks-my-last-name-is-a-naughty-word/ customer service = free word-of-mouth advertising. be careful what you advertise. Thu, 08 Jul 2010 06:11:26 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: Paul http://www.customerserviceftw.com/2009/10/28/disney-thinks-my-last-name-is-a-naughty-word/comment-page-1/#comment-24 Paul Thu, 19 Nov 2009 03:45:14 +0000 http://www.customerserviceftw.com/?p=210#comment-24 Hey, whaddya know? I never heard back from Disney, but I just went back to check, and... My name is no longer being censored!! Hey, whaddya know? I never heard back from Disney, but I just went back to check, and… My name is no longer being censored!!

]]> By: Sara Onstine http://www.customerserviceftw.com/2009/10/28/disney-thinks-my-last-name-is-a-naughty-word/comment-page-1/#comment-10 Sara Onstine Fri, 30 Oct 2009 15:17:18 +0000 http://www.customerserviceftw.com/?p=210#comment-10 Thanks for the comment! I like the "what does your brain tell you is the right thing to do..." It's called common sense. Maybe a bit of compassion thrown in. I just wonder if this issue is actually escalated to management and if management is going to do anything about it. Paul's going to keep me updated if anything else happens, though, so keep an eye out here for a sequel! Thanks for the comment! I like the “what does your brain tell you is the right thing to do…” It's called common sense. Maybe a bit of compassion thrown in. I just wonder if this issue is actually escalated to management and if management is going to do anything about it. Paul's going to keep me updated if anything else happens, though, so keep an eye out here for a sequel!

]]> By: barrydalton http://www.customerserviceftw.com/2009/10/28/disney-thinks-my-last-name-is-a-naughty-word/comment-page-1/#comment-9 barrydalton Wed, 28 Oct 2009 19:21:32 +0000 http://www.customerserviceftw.com/?p=210#comment-9 Wow! Again, I'm left shaking my head. Disney gets it right on so many levels. I wonder if their admirable strategy of associating their brand with only wholesome, family-friendly content has somehow gotten lost in translation some where in the organization. <br><br>Its the grey area between strict adherence to policy and pragmatic, rational decision making. I think some managers and employees take the path of least resistance and follow policy to the letter so their judgement cannot be called into question. "its policy". The same answer I got from a USAir baggage claim rep. Ok, its policy. But what does your brain tell you is the right thing to do in this particular situation?<br><br>Jack Nickelson uttered the line in "A Few good Men": "If people don't follow orders, people die. " Well, we're not talking about a firing line in Cuba here folks. There's room for flexibility. Even for Disney. Wow! Again, I'm left shaking my head. Disney gets it right on so many levels. I wonder if their admirable strategy of associating their brand with only wholesome, family-friendly content has somehow gotten lost in translation some where in the organization.

Its the grey area between strict adherence to policy and pragmatic, rational decision making. I think some managers and employees take the path of least resistance and follow policy to the letter so their judgement cannot be called into question. “its policy”. The same answer I got from a USAir baggage claim rep. Ok, its policy. But what does your brain tell you is the right thing to do in this particular situation?

Jack Nickelson uttered the line in “A Few good Men”: “If people don't follow orders, people die. ” Well, we're not talking about a firing line in Cuba here folks. There's room for flexibility. Even for Disney.

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