The other day I went to lunch with my sister to a place I’d never been before – Extreme Pita (oh, cool – they’re on Twitter and Facebook!). Now, normally I’d have a bit of ordering anxiety at a place like this (kinda like Chris Reaburn explains about Starbucks), especially when I hadn’t been before. [...]
Continue reading about Extreme Pita – Extremely good customer experience
Well, here’s an update for you folks. A few weeks ago, my friend Paul-Gabriel Wiener wrote a guest post: Disney thinks my last name is a naughty word. Emails with customer service reps assured him that his “candid feedback” about the checkout form censoring his last name would be forwarded to management. That was the [...]
Continue reading about The Disney Store fixes their checkout form (but they didn’t tell anyone)
There are tons of blogs out there on customer service! I don’t think I’ll ever find them all, but I have found a number of good ones so far! Most Fridays, you’ll find a recommendation from me on one of the blogs I’ve run across. Interesting content, new twists on old ideas, well-written stories on [...]
Continue reading about Follow that blog! “Service Encounters Onstage”
There are tons of blogs out there on customer service! I don’t think I’ll ever find them all, but I have found a number of good ones so far! Most Fridays, you’ll find a recommendation from me on one of the blogs I’ve run across. Interesting content, new twists on old ideas, well-written stories on [...]
Continue reading about Follow that blog! “Customer Service That Astonishes”
Rants ‘n Raves Roundup – Week 3
Obviously, there are tons of customer service stories out there. And I’m not the only blogger blogging about them on a regular basis. So now, every Thursday, you can find my personal roundup of rants and raves from around the blogosphere. This week is a bit of a special [...]
Continue reading about Rants ‘n Raves Roundup – United’s Latest
There are tons of blogs out there on customer service! I don’t think I’ll ever find them all, but I have found a number of good ones so far!
The Blog: Customer Service Stories . . . and other thoughts
The Blogger: Barry Dalton
Some entries I like:
How many times can you alienate a customer in one interaction? [...]
Continue reading about Follow that blog! “Customer Service Stories”
Obviously, there are tons of customer service stories out there. And I’m not the only blogger blogging about them on a regular basis. So now, every Thursday, you can find my personal roundup of four rants and raves from around the blogosphere. Here are this week’s four!
Learn how JetBlue made Blake Sunshine at the Brazen [...]
I know you’re all just dying to know what I’m reading in my spare time. Who wouldn’t want to know? (Actually, I’m kind of curious as to who would actually want to know . . . .) But that is beside the point! I’m going to share with you (whether you like it or not) [...]
Continue reading about My to-read list of customer service books
This past weekend, Warner and I went shopping for a new pair of running shoes for him. Our first stop was DSW (Discount Shoe Warehouse) because they have a decent selection and often the best prices. There’s nothing really wrong with their service; I’ve actually found the employees I’ve encountered in the past to be [...]
