Obviously, there are tons of customer service stories out there. And I’m not the only blogger blogging about them on a regular basis. So now, every Thursday, you can find my personal roundup of four rants and raves from around the blogosphere. Here are this week’s four!
Learn how JetBlue made Blake Sunshine at the Brazen Careerist a loyal customer after just one trip with the airline! Jet Blue Reminded Me to Be Human.
Christina Bentley guest posts on Customer Service Stories about her bad experience with AAA (California) and her great experience with the Nissan dealership. Good customer service makes a difference when you’re stranded on a California highway!
Heidi Miller of Spoken Communications writes about the “revenue fail” of the airline industry and their baggage fees.
Chris Pugh says, “Bank of America needs to learn that If you can’t take care of your customers, someone else will.” Read about the Bank of America Customer Service Fail.
Bonus links:
Also, I found this blog that is filled with only raves. What a great idea! Not exactly a direct contrast, but Not Always Right is a blog filled with “funny and stupid customer quotes”. (It’s even funnier if you’re ever worked in the service industry!)
Do you have a rant or rave to share? Let me know in the comments or by emailing me at sara@customerserviceftw.com.
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Tags: above and beyond, customer service fail, customer service win, Rants 'n Raves Roundup
That JetBlue story is cool… although I'm not so sure about offering a free glass of wine to a pregnant woman.
Well, yes. I cringed a bit at that part. I'm hoping she didn't accept it!