There are tons of blogs out there on customer service! I don’t think I’ll ever find them all, but I have found a number of good ones so far!
The Blog: Customer Service Stories . . . and other thoughts
The Blogger: Barry Dalton
Some entries I like:
How many times can you alienate a customer in one interaction? – Barry tries to focus on the good customer service experiences, but sometimes you just have to share a rant. Find out just how many times USAirways alienated Barry!
Customer first? I say employees first – How many times have you met a grumpy service worker? What kind of service do you get from them? Not very good, I’d imagine. I whole-heartedly agree with Barry that companies like Southwest Airlines and Zappos have the right idea.
Is Customer Service really empowered? – Ever gotten one of those “canned” emails thanking you for your feedback? You know, the kind that totally ignores whatever issue you brought up or something along those lines. Barry doesn’t mention the company name here, but that’s not the point of the entry. He raises the question of whether or not these “front line” service reps actually have the power to do something to rectify an unsatisfactory customer experience. If they don’t, they should!
Let me know what you think! Also, if you have a blog you think I should check out, tell me in the comments!
Related Posts
Tags: blog
