There are tons of blogs out there on customer service! I don’t think I’ll ever find them all, but I have found a number of good ones so far! Most Fridays, you’ll find a recommendation from me on one of the blogs I’ve run across. Interesting content, new twists on old ideas, well-written stories on customer service. I’m always looking for more, so please let me know if you think there’s a blog out there I need to see!
This week’s blog: Customer Service That Astonishes
The blogger: Bill Hogg of Bill Hogg & Associates
Some entries I like:
7 Tips to Deal With Unhappy Customers – A great list of tips for anyone in the service industry! Every complaint is an opportunity – “Customer complaints can be used to build a better customer experience and turn a dissatisfied customer into a raving fan.” A key point here is to empower your employees to resolve the conflict sooner for the customer.
Do You Stand Behind Your Employees? – A cautionary tale. How to lose a loyal customer and alienate an employee! This is a customer service story about a woman who tried to buy some gloves at Danier Leather in Toronto.
Customer Experience vs. Customer Service – One could almost argue that they’re the same thing. Bill brings up the very important point there should be someone at every business in charge of customer experience.
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Tags: Follow that blog!
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