There are tons of blogs out there on customer service! I don’t think I’ll ever find them all, but I have found a number of good ones so far! Most Fridays, you’ll find a recommendation from me on one of the blogs I’ve run across. Interesting content, new twists on old ideas, well-written stories on customer service. I’m always looking for more, so please let me know if you think there’s a blog out there I need to see!
The blog: Service Encounters Onstage
The blogger: Chris Reaburn
Some entries I like:
TSA could be better, but so could their customers – I could not agree more with this! Chris brings up a great point here, and offers some solutions for TSA to make us customers “behave” better. It’s a win-win . . . if only they’d listen!
You’re not worthy! You’re not worthy! – A longer post, but a great one. Here Chris talks about loyalty programs (something I just might have to expand on someday) of airlines. But what exactly are the loyalty programs offering that will make you loyal to one airline or hotel over another, even considering the airline/hotel partnerships that are going on? Or are there too many rules and restrictions making your loyalty feel more like a chore?
Table (and expectations) for Two – As Chris says, “When we’re experiencing a new service for the first time, our sensitivities are heightened.” This is a fascinating read on the evaluation and expectations that go into a new restaurant experience.
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Tags: blog, Follow that blog!
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Thanks for the post! BTW – If there's anything you'd like to see topic-wise let me know. My posts are representative of what I see most often, but hardly a completely diverse coverage of the range of experience. I'm always open to suggestions!