Way cool Extreme Pita register!
The other day I went to lunch with my sister to a place I’d never been before – Extreme Pita (oh, cool – they’re on Twitter and Facebook!). Now, normally I’d have a bit of ordering anxiety at a place like this (kinda like Chris Reaburn explains about Starbucks), especially when I hadn’t been before. I didn’t have it here, and I’ll tell you what else: I wasn’t only impressed by the customer service I received, but I was really wowed by the entire customer experience they provided me with!
Stuff Extreme Pita did right:
- We were greeted with a smile when we walked in the door.
- I got a tour of the menu and how to order when they found out it was my first visit.
- The entire staff (including the manager-possibly-owner) worked together and seemed wonderfully happy about it.
- They have a nutrition guide for their entire menu – a huge one hanging on the wall, as well as a handy little booklet that I took with me.
- I got a helpful tutorial on the special nifty way in which to unwrap your pita for optimal eating. (I should have taken a picture.)
- They have a really cool register – I can watch what’s being rung up! (I did take a picture of this. Yes, I’m easily amused. No, I can’t explain exactly why this makes for a better customer experience; it just does.)
- The manager-possibly-owner asked how our meal was and cheerfully answered our questions about Extreme Pita even though he was clearly on a break.
- They offer free Wi-Fi – no purchase necessary!
- My sister and I got a friendly send off when we were finished.
Stuff Extreme Pita did wrong:
- No name tags! How am I supposed to compliment the wonderful staff who were working if I don’t know their names?
All in all, it was a superb customer experience and I can’t wait to go again!
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Tags: customer experience, customer service win, extreme pita
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barrydalton
