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	<title>Comments on: Extreme Pita &#8211; Extremely good customer experience</title>
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	<link>http://www.customerserviceftw.com/2009/11/30/extreme-pita-extremely-good-customer-experience/</link>
	<description>customer service = free word-of-mouth advertising. be careful what you advertise.</description>
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		<title>By: barrydalton</title>
		<link>http://www.customerserviceftw.com/2009/11/30/extreme-pita-extremely-good-customer-experience/comment-page-1/#comment-34</link>
		<dc:creator>barrydalton</dc:creator>
		<pubDate>Tue, 01 Dec 2009 12:08:21 +0000</pubDate>
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		<description>Simple, yet effective.  Superior service doesn&#039;t have to come in &#039;big bang&#039; moments or always deliver the red carpet treatment.  Its about matching customer expectations and needs with the appropriate level of service.  Sounds like these guys have figured it out.&lt;br&gt;&lt;br&gt;(and about the name tags, now you&#039;re on a level playing field.  unless of course, they asked you your name.  Thank God Starbucks canned that idea!)&lt;br&gt;&lt;br&gt;thx!</description>
		<content:encoded><![CDATA[<p>Simple, yet effective.  Superior service doesn&#39;t have to come in &#39;big bang&#39; moments or always deliver the red carpet treatment.  Its about matching customer expectations and needs with the appropriate level of service.  Sounds like these guys have figured it out.</p>
<p>(and about the name tags, now you&#39;re on a level playing field.  unless of course, they asked you your name.  Thank God Starbucks canned that idea!)</p>
<p>thx!</p>
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