Sara Onstine on November 5th, 2009

Obviously, there are tons of customer service stories out there. And I’m not the only blogger blogging about them on a regular basis. So now, every Thursday, you can find my personal roundup of four rants and raves from around the blogosphere. Here are this week’s four!
Learn how JetBlue made Blake Sunshine at the Brazen [...]

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Sara Onstine on November 2nd, 2009

This past weekend, Warner and I went shopping for a new pair of running shoes for him. Our first stop was DSW (Discount Shoe Warehouse) because they have a decent selection and often the best prices. There’s nothing really wrong with their service; I’ve actually found the employees I’ve encountered in the past to be [...]

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Sara Onstine on October 29th, 2009

Obviously, there are tons of customer service stories out there. And I’m not the only blogger blogging about them on a regular basis. So now, every Thursday, you can find my personal roundup of four rants and raves from around the blogosphere. Here are this week’s four!

An Open Letter to American Express (from Cracked.com) – [...]

Continue reading about Rants ‘n Raves Roundup – Week 1

Sara Onstine on October 26th, 2009

Every time I walk into a Checker Auto Parts, I expect great customer service. And I always get it. The service and friendly smiles I get at Checker are great, but what I really love is that the “above and beyond” kind of service seems to be their standard. Here are just few examples of [...]

Continue reading about Why I’m a Checker Auto Parts fan for life