The other day I went to lunch with my sister to a place I’d never been before – Extreme Pita (oh, cool – they’re on Twitter and Facebook!). Now, normally I’d have a bit of ordering anxiety at a place like this (kinda like Chris Reaburn explains about Starbucks), especially when I hadn’t been before. [...]
Continue reading about Extreme Pita – Extremely good customer experience
Well, here’s an update for you folks. A few weeks ago, my friend Paul-Gabriel Wiener wrote a guest post: Disney thinks my last name is a naughty word. Emails with customer service reps assured him that his “candid feedback” about the checkout form censoring his last name would be forwarded to management. That was the [...]
Continue reading about The Disney Store fixes their checkout form (but they didn’t tell anyone)
I’d like to welcome Customer Service FTW’s first guest blogger: Paul-Gabriel Wiener. Paul is a long-time friend, as well as an amateur writer. When he let me know about his recent adventure at the happiest place online*, I insisted that he share his story here. It’s our hope that Disney will choose to fix this [...]
Continue reading about Disney thinks my last name is a naughty word!
