Well, here’s an update for you folks. A few weeks ago, my friend Paul-Gabriel Wiener wrote a guest post: Disney thinks my last name is a naughty word. Emails with customer service reps assured him that his “candid feedback” about the checkout form censoring his last name would be forwarded to management. That was the [...]
Continue reading about The Disney Store fixes their checkout form (but they didn’t tell anyone)
Rants ‘n Raves Roundup – Week 3
Obviously, there are tons of customer service stories out there. And I’m not the only blogger blogging about them on a regular basis. So now, every Thursday, you can find my personal roundup of rants and raves from around the blogosphere. This week is a bit of a special [...]
Continue reading about Rants ‘n Raves Roundup – United’s Latest
Obviously, there are tons of customer service stories out there. And I’m not the only blogger blogging about them on a regular basis. So now, every Thursday, you can find my personal roundup of four rants and raves from around the blogosphere. Here are this week’s four!
Learn how JetBlue made Blake Sunshine at the Brazen [...]
Obviously, there are tons of customer service stories out there. And I’m not the only blogger blogging about them on a regular basis. So now, every Thursday, you can find my personal roundup of four rants and raves from around the blogosphere. Here are this week’s four!
An Open Letter to American Express (from Cracked.com) – [...]
I’d like to welcome Customer Service FTW’s first guest blogger: Paul-Gabriel Wiener. Paul is a long-time friend, as well as an amateur writer. When he let me know about his recent adventure at the happiest place online*, I insisted that he share his story here. It’s our hope that Disney will choose to fix this [...]
Continue reading about Disney thinks my last name is a naughty word!
If you’ve lived in Tucson any time in the past few years, you understand exactly what I mean. Well, maybe you do, unless you’re the fine folks in charge of TEP e-bill. If they knew it sucked so badly, they’d fix it, right?
Before I get too far into this, let me give the rest of [...]
Continue reading about Open letter to TEP: You need to fix your e-bill feature!
