The other day I went to lunch with my sister to a place I’d never been before – Extreme Pita (oh, cool – they’re on Twitter and Facebook!). Now, normally I’d have a bit of ordering anxiety at a place like this (kinda like Chris Reaburn explains about Starbucks), especially when I hadn’t been before. [...]
Continue reading about Extreme Pita – Extremely good customer experience
Well, here’s an update for you folks. A few weeks ago, my friend Paul-Gabriel Wiener wrote a guest post: Disney thinks my last name is a naughty word. Emails with customer service reps assured him that his “candid feedback” about the checkout form censoring his last name would be forwarded to management. That was the [...]
Continue reading about The Disney Store fixes their checkout form (but they didn’t tell anyone)
Rants ‘n Raves Roundup – Week 3
Obviously, there are tons of customer service stories out there. And I’m not the only blogger blogging about them on a regular basis. So now, every Thursday, you can find my personal roundup of rants and raves from around the blogosphere. This week is a bit of a special [...]
Continue reading about Rants ‘n Raves Roundup – United’s Latest
Obviously, there are tons of customer service stories out there. And I’m not the only blogger blogging about them on a regular basis. So now, every Thursday, you can find my personal roundup of four rants and raves from around the blogosphere. Here are this week’s four!
Learn how JetBlue made Blake Sunshine at the Brazen [...]
This past weekend, Warner and I went shopping for a new pair of running shoes for him. Our first stop was DSW (Discount Shoe Warehouse) because they have a decent selection and often the best prices. There’s nothing really wrong with their service; I’ve actually found the employees I’ve encountered in the past to be [...]
Early last week I wrote a letter to TEP, complaining about how horrible and confusing it was to pay my bill with their implementation of MyCheckFree. I got a response from the webmaster and we had a friendly train of correspondence that ended with me happily getting switched over to their “new” e-bill feature. This [...]
Continue reading about Now I can pay my TEP e-bill in 5 easy steps!
Obviously, there are tons of customer service stories out there. And I’m not the only blogger blogging about them on a regular basis. So now, every Thursday, you can find my personal roundup of four rants and raves from around the blogosphere. Here are this week’s four!
An Open Letter to American Express (from Cracked.com) – [...]
Every time I walk into a Checker Auto Parts, I expect great customer service. And I always get it. The service and friendly smiles I get at Checker are great, but what I really love is that the “above and beyond” kind of service seems to be their standard. Here are just few examples of [...]
Continue reading about Why I’m a Checker Auto Parts fan for life
So when I posted my Open letter to TEP on Monday, I of course sent a link to the webmaster over at TEP (Tucson Electric Power). It’s only fair to give them a chance to respond! Now, you (and TEP) might ask why I didn’t just call customer service. Well… I did try. They just [...]
Continue reading about TEP’s friendly and helpful response to my open letter
