Nov
12

Rants ‘n Raves Roundup – United’s Latest

Sara Onstine on November 12th, 2009

Rants ‘n Raves Roundup – Week 3
Obviously, there are tons of customer service stories out there. And I’m not the only blogger blogging about them on a regular basis. So now, every Thursday, you can find my personal roundup of rants and raves from around the blogosphere. This week is a bit of a special [...]

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Oct
20

Social Media Customer Service: Watch Out for YouTube!

Sara Onstine on October 20th, 2009

I’ve seen several companies leveraging YouTube as a way to engage their customers and extend their brand. There’s Southwest Airlines, for example, whose YouTube Channel – NutsForSouthwest – shows just how nuts they are about their employees and their customers. This is indeed a great practice in using social media for customer service (because I’ll [...]

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