Early last week I wrote a letter to TEP, complaining about how horrible and confusing it was to pay my bill with their implementation of MyCheckFree. I got a response from the webmaster and we had a friendly train of correspondence that ended with me happily getting switched over to their “new” e-bill feature. This [...]
Continue reading about Now I can pay my TEP e-bill in 5 easy steps!
I’d like to welcome Customer Service FTW’s first guest blogger: Paul-Gabriel Wiener. Paul is a long-time friend, as well as an amateur writer. When he let me know about his recent adventure at the happiest place online*, I insisted that he share his story here. It’s our hope that Disney will choose to fix this [...]
Continue reading about Disney thinks my last name is a naughty word!
So when I posted my Open letter to TEP on Monday, I of course sent a link to the webmaster over at TEP (Tucson Electric Power). It’s only fair to give them a chance to respond! Now, you (and TEP) might ask why I didn’t just call customer service. Well… I did try. They just [...]
Continue reading about TEP’s friendly and helpful response to my open letter
If you’ve lived in Tucson any time in the past few years, you understand exactly what I mean. Well, maybe you do, unless you’re the fine folks in charge of TEP e-bill. If they knew it sucked so badly, they’d fix it, right?
Before I get too far into this, let me give the rest of [...]
Continue reading about Open letter to TEP: You need to fix your e-bill feature!
